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1.1 "The Company" means
1.2 "The customer" means the person or company whose order for the goods is accepted by The Company
1.3 "The goods" means the goods which The Company is to supply
2. The contract between The Company & the customer.
2.1 By placing an order the customer agrees to be bound by and accept these terms and conditions.
2.2 These conditions shall apply to all contracts for the sale of goods by The Company to the exclusion of all other terms and conditions, including any terms supplied by the customer at the time.
3.1 Unless otherwise stated in writing all quotations and estimates by The Company may be withdrawn at any time before receipt of an order.
3.2 Prices quoted are not fixed unless agreed in writing by a company signatory.
4.1 The Company reserve the right to adjust prices, offers, goods and specifications of goods on the website at its discretion at any time before accepting an order.
4.2 The customer shall be responsible to The Company for ensuring the accuracy of the terms of any order and any applicable specification.
4.3 Whilst every effort is made to exactly match the products on the website, The Company cannot guarantee a 100% match if matching from photos displayed on the website due to the variation in monitor settings, cameras that
The Company would advise customers request a sample before placing an order.
In the event a customer refuses to have a sample provided, the customer forfeits any right to refuse a delivery or seek a refund in the event that the goods are incorrect.
Samples: When you order samples, only one piece of
4.4 The placing of an order by the customer, must be accompanied by sufficient information to enable The Company to proceed with the order,
4.5 The quantity,
4.6 The customer Cannot cancel the order once the goods have been dispatched.
4.7 We cannot guarantee the exact match of color and texture from the sample as the nature of the tile manufacturing. Tiles could have some variation from the sample seen prior to delivery.
5.1 Deliveries are made Monday - Saturday between 08:00 and 17:30 (excluding bank holidays) The Company offers timed deliveries at additional cost.
5.2 All deliveries will be delivered to the address stated on the order and only a kerbside delivery can be guaranteed.
The Company or its agents will do their best to deliver closer to the property if access allows. Delivery will not include carrying materials up paths or to rear gardens.
5.3 Access to sites must be on hard roads over which a vehicle can pass without sustaining or causing damage of any kind. It is the customer's responsibility to let The Company know if there are any access difficulties, low bridges, narrow single lanes, weight limit roads, steep driveways or hills. The customer must also inform The Company if they have a gravel driveway as pump trucks cannot be used. If The Company or its agents cannot gain access to the delivery address then additional costs may be incurred.
5.4 The Company reserves the right to charge the customer an additional charge where:
(i) For any reason, the delivery vehicle is unable to unload at the customer's site
(ii) The customer redirects a delivery
(v) Delivery cannot be made because of unsuitable access or inadequate information provided by the customer
5.5 If no one is available at the address at the time of delivery, the driver will retain the goods, and The Company will await further instructions.
Please note: there may be an additional charge for re-delivery, which must be paid before re-delivery.
5.6 The Company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
5.7 The customer must examine the products immediately upon delivery, and before signing the delivery note and in all cases inform the company if delivery of any damage or shortages.
5.8 If a signature is obtained, it will be assumed the goods are accepted in full and no claims for damages or shortages will be considered by The Company
5.9 The Company will replace damaged goods free of charge provided it was noted during inspection before signing the delivery note.
5.10 Shortage claims will only be considered if The Company receives notification of such shortage before accepting the delivery and before signing the delivery note
but not otherwise.
5.11 Once delivered no goods may be returned to The Company.
5.12 Charges are
5.13 If for any other reason products to be returned, there is a restocking charge of 30% of the value of the products payable in addition to the shipping fees and collection.
6.1 The Company reserves the right by giving notice to the customer at any time before delivery, to increase the price of the goods to reflect any increase in the cost to The Company which is due to any factor beyond The Company's control (such as, without limitation, any foreign exchange fluctuation, currency regulation,
7.1 Payment must be received before
7.2 The customer must provide identification for all credit/debit card payments.
7.3 The customer confirms that the credit/debit card that is being used is theirs. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of the card refuses to
The Company is not obliged to inform the customer of the reason for the refusal.
7.4 The Company is not responsible for the customer's card issuer or bank charging the customer as a result of The Company processing the customer's credit/debit card payment in accordance with the order.
7.5 The customer shall not have a right of counterclaim, discount, abatement or otherwise nor to withhold payments properly due to The Company in the event of any dispute with The Company.
7.6 During checkout the cart summary is automatically created. Proceeding with the order after checking the cart summary and proceeding to payment is an acceptance to
7.7 All credit accounts must pay invoices by the end of
8. Risks and Title
8.1 Unless otherwise stated title to the goods passes to the customer upon delivery of the goods.
8.2 Risk of damage to or loss of the goods shall pass to the customer:
(i) Once the goods have been delivered to the customer's site
(ii) If they customer wrongfully fails to take delivery of the goods, the time when The Company
8.3 Until such time as the property in the goods passes to the customer (and provided the goods are still in existence and have not been re-sold), The Company shall be entitled at any time to require delivery of the goods back to it's premises and, if the customer fails to do so forthwith, to enter upon any premises of the customer or any third party where the goods are stored and repossess the goods.
All descriptions and samples of goods are approximate only and are intended to serve as a guide. The Company shall not be liable to the customer for their accuracy.
10. Sizes and other data:
sizes are approximate only and may not be 100% precise.
An approximate 0.5% tolerance should be considered before purchasing.
If you are not sure if our products meet
The Company accepts no liability for any failure to deliver goods to the customer arising from circumstances outside of The Company's control as in force
12. Entire Agreement
These terms and conditions cannot be varied except in writing signed by a director of The Company. Nothing said by any member of staff on behalf of The Company should be understood as a variation of these terms and conditions or as an