Shipment & Delivery
Orders are usually dispatched the same day or within 1 working day of receiving payment.
Shipping costs are calculated according to the weight, size and delivery postcode. We recommend placing all the items you need in one order, as we can’t merge separate orders after they are placed.
Remote / surcharge areas
The postcodes below are considered remote or extended delivery areas and may take longer or require an additional charge:
AB, DD, IV1-28, IV30-32, IV36, IV40-49, IV52-56, IV63, KW1-3, PA21-38, PH1-26, PH30-41, PH49-50, and Northern Ireland.
Delivery is kerbside only. Drivers are not insured to carry goods inside your property, so please make sure someone is available to receive the delivery.
Checking Your Delivery (Important)
Please inspect your goods on delivery and before signing.
If anything is damaged, missing or incorrect, note it on the driver’s paperwork and contact us the same day with photos. This allows us to arrange a replacement or refund quickly.
Returns
Because tiles and large items are heavy, fragile and often ordered to exact quantities, we cannot accept change-of-mind or over-ordered returns.
We will of course put it right if:
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we have supplied the wrong product, or
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the items arrived damaged, or
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there was an error on our side.
Where we exceptionally agree to take goods back that are not faulty, a restocking charge of 30% of the goods’ value will apply, and return transport will be the customer’s responsibility.
This does not affect your statutory rights.
Can I book a delivery date online?
Yes. Timed / specific-day delivery can be arranged. Please contact us with your preferred date/time so we can confirm availability and any extra cost.
Do you deliver to my address?
We deliver to UK mainland. Deliveries to remote areas, Scottish Highlands, islands and Northern Ireland may take longer or need to be quoted first.
When will my order arrive?
Orders placed before 12:00 (Mon–Fri) are normally dispatched the same day.
Orders placed on Saturday or Sunday are dispatched on Monday.
Delivery times depend on the courier and the size of the order. A signature is always required.